Eligibility
Contact us within 15 days after delivery if an item arrives damaged, defective or materially different from what was ordered. Include the order number and clear photos. Do not send an item back until return instructions are provided.
Non-returnable situations
Unless required by law, we do not accept returns for change of mind, fit preference, normal wear, accidental damage, misuse, altered items, worn items, used personal-care items, gift cards, clearance/final-sale items or items returned without authorization.
Approved resolutions
After review, an eligible claim may be resolved with a replacement, store credit or refund to the original payment method. Availability may limit replacement options.
Return shipping
For an approved damaged, defective or incorrect-item claim, we will provide instructions and determine responsibility for return shipping. Unauthorized returns and packages sent to the storefront without instructions may be refused.
Refund timing
Approved refunds are issued after review to the original payment method. Financial institutions typically require 5–10 business days to post a refund after it is issued.
Exchanges
We do not offer direct online exchanges. If a return is approved, any replacement arrangement will be confirmed in writing.